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Overall rating of this ISP is 3 out of 5 Rated 3 out of 5, in 2 reviews

Mar 16, 2009 by chasteph
Overall: Price: Speed: Support:

Caution their site dose not have a second screen on signup to confirm, you will wait hours for help to cancel service if needed, no refunds even if you do not log in to the service. I had to cancel a credit card just to keep them from charging. It should not be leagal but somehow they get away with it.. Caution.. avoid this one like the plague.

Nov 13, 2005 by monjoie
Overall: Price: Speed: Support:

I have been with Poetworld for a couple of years now and couldn't be happier. LOVE their tech support. Why does anyone want to pay the big bucks when these guys are there?

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Excerpt from Choosing an ISP: Guidelines & Suggestions

Is technical support part of normal service or an added cost?
Some lower rate ISP's may charge and additional cost for technical support, while an ISP with a higher rate may have unlimited phone support available.

Is there a refund for downtime or network outages?
Most companies will have some sort of guarantee regarding their uptime. If they have a guarantee of 99% or better uptime, they are quite confident in the reliability of their network.

Does the connection support the hardware/software that I have?
If you are looking for a provider with V.92 dialup access, the first thing to find out is if the number they have in your local area will support this.

Is telephone support available via a local call, 800 number, or long distance?
Find out if the call to the ISP's technical support department is going to incur charges on your phone bill, or if it is toll-free.

What's the average hold time on a tech support call?
If you have an unusually long wait time, this may mean that and ISP is either understaffed, or having network difficulties. Larger ISPs can expect long wait times.

Are the technicians familiar with your Operating System?
If you are using Macintosh OSX, do their technicians know how to support any problems that may arise?

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