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.eskimo

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Credibility		Average
Total Reviews		1
Latest Review
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eskimo's Review For NetZero
CRITERIA		RANK
Price and Value
Speed & Performance
Customer Support
Overall Satisfaction
Comments		Your service is awfull. my modem is fine. Well configured. Late at night, sometimes I get good speed 48 Kbps and everything is fine for hours I stay connected. But most of the time I spend minutes and sometimes hours trying to connect and stay connected. The numbers don\'t work and when they do, I get slow speed...I\'m talking 9 Kbps slow. ( I\'ve seen it all from 4 Kbps to 24 to 33, 42, 57 ). And then you get disconnected for no reason apparent ( whatever your pop up windows say...irrelevant jibberish). I\'ve tried different modems it doesn\'t matter, your bad service is the cause no doubt about that. Some of the messages I get are: - you have been accidentally disconnected from the internet. Auto Reconnect. - The NetZero software was unable to connect to the NetZero network. - The NetZero software was unable to establish the proper protocol while connecting to the NetZero network. Also, your software is so annoying, your always stuck with the : NetZero - MyNetZero Personalized Start Page - sign in - Microsoft Internet Explorer opening page that loads automatically !!!!! And What about Google Chrome...is your software stuck with Internet Explorer on your opening page ???!!!! When I close that page (as it\'s loading), I now recently get this message that pops up : iexplore.exe - Application Error The instruction at \"0x7780f510\"referenced memory at \"0x00ad3840\".The memory could not be \"read\". Click on OK to terminate the program Another pop up I now have to close, useless !!!!!!!!!! Get rid of that stupid, useless message ( or the whole useless page for that matter !!!!!). And also, NZTV , what the fuk is that !!!!!!! ...common, screw your shitty interface windows, just connect me and Fuk off !!!!!! Every time I want to connect I have to go through this window that reads : - NetZero Dialing Settings Update - We have been informed by your phone company of changes in the way in wich one or more of your NetZero access numbers are dialed from your location. Please review the revised phone list on the next screen to ensure that these are local calls. If you have any questions please contact your local phone company. I then have to select Acces Numbers on the Select Access Numbers window and specify wich number and if they are long distance or not. EVERY TIME !!!!!!!!!! Just ask me once and remember it. That is very annoying....and pointless !!!! EVERY TIME !!!! Also, I live in Gatineau ( Hull ) area code 819 ....why am I stuck with only 2 Access numbers in the 613 Ottawa area ??!!! I\'m in Quebec , those numbers are in Ontario. Invest in your infrastructure and get us some servers on the Quebec side ( no wonder I can\'t connect, 2 numbers for 2 Provinces !!!!!!). I often get this window that tells me : We will attempt to repair your NetZero software. Enter member ID and password. Even though I\'m connecting or already connected by the time it pops up ( useless ). And this other window that says : C :\\Program Files\\NetZero\\exec.exe Another program is currently using this file. Yet I still connect or am connected and this box is popped up. ANNOTHER WINDOW I HAVE TO CLOSE . Your wasting my time and testing my patience !!!!!!!!!!! Your solutions are useless and basic. They don\'t help. The problems are constant and well documented on the web in many blogs and reviews .Own up to your problems and fix them, at least for your paying customers , such as me.....although I\'m pretty sure I\'m cancelling my account and wont be coming back ever after this bad experience. I\'ve tried different modems, checked my phone lines. It\'s suspect because I get great connection at night and on some days, and then some days I can\'t even connect or stay connected. BE CONSISTENT, DO ROUTINE MAINTENANCE OF YOUR SERVERS, AND INVEST IN INFRASTRUCTURE !!!!!!!!!!!!
eskimo's Previous Reviews
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